[Theodoric]

I have been trying out a few things but there still seem to be a some questions.

Firstly, if I log in as the new email at SelfCare login then it is not possible to click on Household Accounts as it says, "Ask your account holder to log in to make changes to household accounts." However, with a bit of experimenting, I found that if you click on Change My Password then a link to My Profile appears on the left of the screen. Alternatively, clicking on Update My Secret Question takes you directly to My Profile. Putting the link to My Profile on the opening page would have been much clearer. Anyway, I now see where the first and last names are stored. However, I would suggest that the process asks for "first name and last name of the mailbox's user" rather than "first name and last name of the user's mailbox". It would make things much clearer.

Secondly, I have not found a way to make these first and last names help in retrieving a forgotten password if the the user is not the account holder. I went through the steps of saying that I had forgotten my password but when I entered the new email's name in the Username box it said, "Not main account holder. Please ask household account holder to log in." In which case surely passwords can then be changed without knowing the names put into the profile of the new email box. In other words, I am still not clear what the practical purpose is of having to enter these first and last names when creating any address bar the primary address.