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Littlerabbits · 26-10-2009, 20:21

I recently (and quite happily) got in touch with disconnections to discuss my bill charges and possibly upgrading to a V+ box. The Very Nice Man discounted my bill by a further £10.45 and booked installation of the V+ box for £49 (not the £75) on their ad. I was quite happy with this...

I get in the installation letter which "sets out all the services you have at the monthly charges we've agree'd" unfortunately it lists everything TWICE.

I phoned when I got the letter and they assured that it was ok and that I would only be paying £39 a month as agreed, but he couldn't explain why everything appears twice (coming to a total of £78) on the contract.

I've e-mailed, asking them to put it in writing that the monthly cost will be £39 but have yet to hear anything.

I am a little concerned, and wondered if anyone else had a similar experience?

26-10-2009, 20:21	#1
Littlerabbits Inactive Join Date: Oct 2009 Services: TV XL, BB L Posts: 4	New Contract confusion I recently (and quite happily) got in touch with disconnections to discuss my bill charges and possibly upgrading to a V+ box. The Very Nice Man discounted my bill by a further £10.45 and booked installation of the V+ box for £49 (not the £75) on their ad. I was quite happy with this... I get in the installation letter which "sets out all the services you have at the monthly charges we've agree'd" unfortunately it lists everything TWICE. I phoned when I got the letter and they assured that it was ok and that I would only be paying £39 a month as agreed, but he couldn't explain why everything appears twice (coming to a total of £78) on the contract. I've e-mailed, asking them to put it in writing that the monthly cost will be £39 but have yet to hear anything. I am a little concerned, and wondered if anyone else had a similar experience?