Cable Forum - View Single Post - XL BB 20 meg has dropped to 4 meg HP1 area

Sephiroth · 25-10-2009, 21:32

Forget about STM. We have to get your true situation under control. Here's what we have so far:

1/
You have reported an unexpected drop in broadband speed (as measured by Speedtest.net) on your wife's PC that displayed a message to similar effect.

2/
You eventually logged into the modem to get the stats. You confirm in post #18 that the PC (presumably the wife's). You also confirm in post #18 that the stats were obtained with the wife's PC connected by ethernet cable to the router. The stats were fine.

3/
Also in post #18 you mention you're on a wi-fi laptop and then you mention a "main PC" upstairs next to the modem/router.

4/
In post #20 you confirm that general downloads & web experience seem OK.

5/
In post #22 you discover that Speedtest.net is unreliable. You post a result using the notorious Maidenhead server).

6/
In post #23 you were provided with advice on how to properly check your line speed. At this stage, we are considering your VM service and no other component.

7/
No results were reported on the tests you were advised to conduct.

8/
In post #42 you confirm that you've been through the XP lan optimising procedure. You report that through your lan connected "main PC" you couldn't connect through to the modem to get stats. Upon later clarification, you can log into the modem but the session hangs when you try to go to the setup screen from your "main PC".

Then it gets cloudy again (post #47). What's this about the PC's MAC on the router? This looks like the "main PC" LAN settings need some repair.

Apparently you can do the modem stuff from the wi-fi laptop and your wife's PC.

The original problem was slow broadband on your wife's PC.

So what are we dealing with now? Your "main PC"? Your broadband speed? Do you really believe you're being STM'd despite all the evidence to the contrary?

25-10-2009, 21:32	#48
Sephiroth Wisdom & truth Join Date: Jul 2009 Location: RG41 Services: RG41: 1Gig VOLT Rutland: Gigaclear 400/400 Posts: 13,048	Re: XL BB 20 meg has dropped to 4 meg HP1 area Forget about STM. We have to get your true situation under control. Here's what we have so far: 1/ You have reported an unexpected drop in broadband speed (as measured by Speedtest.net) on your wife's PC that displayed a message to similar effect. 2/ You eventually logged into the modem to get the stats. You confirm in post #18 that the PC (presumably the wife's). You also confirm in post #18 that the stats were obtained with the wife's PC connected by ethernet cable to the router. The stats were fine. 3/ Also in post #18 you mention you're on a wi-fi laptop and then you mention a "main PC" upstairs next to the modem/router. 4/ In post #20 you confirm that general downloads & web experience seem OK. 5/ In post #22 you discover that Speedtest.net is unreliable. You post a result using the notorious Maidenhead server). 6/ In post #23 you were provided with advice on how to properly check your line speed. At this stage, we are considering your VM service and no other component. 7/ No results were reported on the tests you were advised to conduct. 8/ In post #42 you confirm that you've been through the XP lan optimising procedure. You report that through your lan connected "main PC" you couldn't connect through to the modem to get stats. Upon later clarification, you can log into the modem but the session hangs when you try to go to the setup screen from your "main PC". Then it gets cloudy again (post #47). What's this about the PC's MAC on the router? This looks like the "main PC" LAN settings need some repair. Apparently you can do the modem stuff from the wi-fi laptop and your wife's PC. The original problem was slow broadband on your wife's PC. So what are we dealing with now? Your "main PC"? Your broadband speed? Do you really believe you're being STM'd despite all the evidence to the contrary?