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caph · 24-10-2009, 21:46

Jellyfish, it does sound like it could be unacceptable levels of oversubscription in your area. You may well have been moved to a new UBR when you upgraded. To save you time trying to troubleshoot a non-existent problem, it would be well worth your your time posting on the newsgroup to see if you have oversubscription problems on your current UBR. You'll get a reply within 4 working hours and if it is oversubscribed then there is no point in any more troubleshooting from your end, if it isn't oversubscribed then carry on with reporting it to Virgin customer support. Click on the connection link at the top of this page to find your UBR but it might be worth asterisking out the CUST number when you post.

24-10-2009, 21:46	#22
caph cf.geek Join Date: Jun 2007 Posts: 563	Re: and I though it couldnt get any worse Jellyfish, it does sound like it could be unacceptable levels of oversubscription in your area. You may well have been moved to a new UBR when you upgraded. To save you time trying to troubleshoot a non-existent problem, it would be well worth your your time posting on the newsgroup to see if you have oversubscription problems on your current UBR. You'll get a reply within 4 working hours and if it is oversubscribed then there is no point in any more troubleshooting from your end, if it isn't oversubscribed then carry on with reporting it to Virgin customer support. Click on the connection link at the top of this page to find your UBR but it might be worth asterisking out the CUST number when you post.