[Raistlin]

So.....someone had hold of your IP address (which isn't difficult, it's given to every site you visit and can be gained in any manner of ways beyond that).

They were then 'hacking' you?

(Question 1: How were they 'Hacking' you? What do you mean by that?)

Then you spoke to an 'Indian guy' who told you everything to do.

(Question 2: What was it that he had you do?)

You then spoke to someone in the Sheffield office, and he told you that the 'Indian guy' had spoofed your MAC address and that he would have to report it.

(Question 3: Did he say what led him to this conclusion, and did he say if he would do anything to reverse the 'MAC spoofing'? Did he say who he was reporting it to?)

As to whether it's the 'done thing', pass. The VM guys here will be able to tell you whether it's common place when you tell us exactly what was done. As for whether it's 'legal', well.....technically it's Virgin's kit so I guess that they can do what they like with it - whether it was acceptable in terms of Virgin's contract with the company providing the Indian end of the operation is another matter, and one for Virgin to deal with.

As for your confusion, well without any further details I'd suggest we're likely to remain just as confused as you are. If you can tell us what has actually been done, rather than just the vagueries of the circumstances, then someone may be able to advise further.