Above on Sat 24/10/09
Very poor speeds all the time over the last week. When I first got 20Mbit a couple of months ago it was very good (about 19mbit) but has gradually got slower over the weeks.
It is marginally better very late at night i.e. 12am-2am but even then i only get 10Mbit maximum and very erratic speeds.
I did the manual download speedtest from
http://gamefiles.virginmedia.com/blueyondergames/demos/ and got a crappy 310kb/s. So frustrating!
I am connected via ethernet. I have disconnected my router and attached VM modem directly to my PC but speeds didn't change.
Getting timeouts when pinging:
C:\Documents and Settings\XXXXX>ping
www.ntlworld.com -t
Pinging
www.ntlworld.com [212.250.162.12] with 32 bytes of data:
Reply from 212.250.162.12: bytes=32 time=35ms TTL=121
Reply from 212.250.162.12: bytes=32 time=20ms TTL=121
Reply from 212.250.162.12: bytes=32 time=66ms TTL=121
Reply from 212.250.162.12: bytes=32 time=24ms TTL=121
Request timed out.
Reply from 212.250.162.12: bytes=32 time=37ms TTL=121
Reply from 212.250.162.12: bytes=32 time=19ms TTL=121
Reply from 212.250.162.12: bytes=32 time=31ms TTL=121
Request timed out.
Reply from 212.250.162.12: bytes=32 time=49ms TTL=121
From the modem:
Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 12.6 dBmV
Downstream SNR : 37.7 dB
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size : 2
Any ideas? I haven't phoned VM yet as in my experience I get no joy from turning everything on and off 3 times and hanging on the phone for 40 mins
Any help would be appreciated