Cable Forum - View Single Post - 20MB

MrMason · 23-10-2009, 13:27

I upgraded from 20MB to 50 MB yesterday, and so an engineer came around to "install" the new modem.

The Modem locks on correctly, and picks up an 86.* address. However it isn't able to download the new firmware and so my connection doesn't work at all.

The engineer has informed me that this is a nationwide problem, and that there is no ETA on the fix, and there is no spare modems in my area to try a different modem.

The technical support have said that the firmware is out of date, and that it won't update automatically - and they want to send the engineer around again to boost the signal strength in case that is the problem....

I know that the signal strength isn't bad because I was using 20mb at full speed perfectly for over 12months, and the engineer tested it when he was here. Also if there wasn't enough signal the modem wouldn't lock on.

The technical support didn't seem to have any idea about this nationwide problem of modems not being able to get the latest firmware.

I'm lucky that my primary connection is with BeThere, and that I only use the virgin line for downloading files for work, and for everyone else in the house to play games on!

I'm wondering if I'm the only one with this problem, or if others are experiencing the same thing?

23-10-2009, 13:27	#1
MrMason Inactive Join Date: Oct 2009 Posts: 4	20MB - 50MB Upgrade I upgraded from 20MB to 50 MB yesterday, and so an engineer came around to "install" the new modem. The Modem locks on correctly, and picks up an 86.* address. However it isn't able to download the new firmware and so my connection doesn't work at all. The engineer has informed me that this is a nationwide problem, and that there is no ETA on the fix, and there is no spare modems in my area to try a different modem. The technical support have said that the firmware is out of date, and that it won't update automatically - and they want to send the engineer around again to boost the signal strength in case that is the problem.... I know that the signal strength isn't bad because I was using 20mb at full speed perfectly for over 12months, and the engineer tested it when he was here. Also if there wasn't enough signal the modem wouldn't lock on. The technical support didn't seem to have any idea about this nationwide problem of modems not being able to get the latest firmware. I'm lucky that my primary connection is with BeThere, and that I only use the virgin line for downloading files for work, and for everyone else in the house to play games on! I'm wondering if I'm the only one with this problem, or if others are experiencing the same thing?