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Originally Posted by gianipower
Any comapny that provides something that is excellent rarely has a queue in their support room but with VNM you need to wait 30 minutes plus what does that say?.
Good luck.
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they're short staffed? maybe their was an epidemic of 24hour flu
---------- Post added at 10:01 ---------- Previous post was at 09:11 ----------
Quote:
Originally Posted by losepete
If I get a good download speed going ie > 500Kbps then the cable modem stops working within a few minutes.
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there's always the possibility your saturating your connection and the 'cable modems stops working' bit is just that you have no more bandwidth left.
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Of course it could be cable modem or VM network issues but anytime I contact support and ask there is no problem with their network or the cable modem.
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your right it could be
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Maybe it is something to do with the number of people hanging off the same cable section(?) - or whatever the terminology is.
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interface - again, could be right. Are you in a densely populated area, and do other people in the area complain about the same thing?