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Sephiroth · 23-10-2009, 07:52

I think webcrawler250 went off the mark with this Be stuff and a VM phone line. He was spot on with his succinct summary of my first post in this thread:

This speed issue / latency will be due to:

* Distance from exchange
* Contention
* possible fault on the line
* Poor kit in the exchange

Any ADSL provider, Be included were they to offer you a service, is carried through BT's cloud up to the ISP Gateway. So whomever you do internet with, you've got to crack your local loop problem.

Sarah's data has shown that the Harlosh system is capable of 1 Mbps.

What we're lacking in your case is the proper diagnostic measure (that I first mentioned) to see what's cooking between your house and the exchange.

VM buy capacity from BT Wholesale who sell capacity to BT Retail (your phone service). BT Openreach is the creature that serves both arms of BT to cure local problems. So, either VM ask BT Wholesale to ask BT Openreach to investigate your situation, or BT Retail do so.

The former course is a matter of proper customer care by VM; the latter is proper treatment by BT of a potential broadband customer.

Either way, someone needs to be very firm and persistent at both ends of the customer services chain.

That's the best we can now advise, I feel.

23-10-2009, 07:52	#61
Sephiroth Wisdom & truth Join Date: Jul 2009 Location: RG41 Services: RG41: 1Gig VOLT Rutland: Gigaclear 400/400 Posts: 12,699	Re: Small connection issue I think webcrawler250 went off the mark with this Be stuff and a VM phone line. He was spot on with his succinct summary of my first post in this thread: This speed issue / latency will be due to: * Distance from exchange * Contention * possible fault on the line * Poor kit in the exchange Any ADSL provider, Be included were they to offer you a service, is carried through BT's cloud up to the ISP Gateway. So whomever you do internet with, you've got to crack your local loop problem. Sarah's data has shown that the Harlosh system is capable of 1 Mbps. What we're lacking in your case is the proper diagnostic measure (that I first mentioned) to see what's cooking between your house and the exchange. VM buy capacity from BT Wholesale who sell capacity to BT Retail (your phone service). BT Openreach is the creature that serves both arms of BT to cure local problems. So, either VM ask BT Wholesale to ask BT Openreach to investigate your situation, or BT Retail do so. The former course is a matter of proper customer care by VM; the latter is proper treatment by BT of a potential broadband customer. Either way, someone needs to be very firm and persistent at both ends of the customer services chain. That's the best we can now advise, I feel.