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losepete · 23-10-2009, 03:12

I have a lowly 10Mb connection.

Speed tests rarely report anything above 3Mbps and usually lower.

If I get a good download speed going ie > 500Kbps then the cable modem stops working within a few minutes.

All cat5e cabling has been replaced, the router has been replaced and the above problems persist.

Of course it could be cable modem or VM network issues but anytime I contact support and ask there is no problem with their network or the cable modem.

Maybe it is something to do with the number of people hanging off the same cable section(?) - or whatever the terminology is.

My finally arrived at point is that I do not see the connection speed I am paying for.

But VM tell me there is no problem...

23-10-2009, 03:12	#16
losepete Inactive Join Date: Oct 2005 Posts: 5	Re: Is Virgin at it? I have a lowly 10Mb connection. Speed tests rarely report anything above 3Mbps and usually lower. If I get a good download speed going ie > 500Kbps then the cable modem stops working within a few minutes. All cat5e cabling has been replaced, the router has been replaced and the above problems persist. Of course it could be cable modem or VM network issues but anytime I contact support and ask there is no problem with their network or the cable modem. Maybe it is something to do with the number of people hanging off the same cable section(?) - or whatever the terminology is. My finally arrived at point is that I do not see the connection speed I am paying for. But VM tell me there is no problem...