Cable Forum - View Single Post - Hello -connectivity issues

pauly_b · 22-10-2009, 20:34

Hi

I have been having internet problems for the last two weeks or so, it seems to happen most nights at about 7pm to 11pm.

I have called Virgin media and told them about the problem but they keep telling me nothing is wrong. I try to call them when i realise the problem but end up sitting in a hour long cue, by the time i reach them the issue has subsided. My ping in games and on programs shoots up to 2k + from 20ms it happens for while then goes normal again. This happens over a few hours making my internet un-usebale.

i have had no problems with my internet in the last 5 or so years i have been with ntl/virgin. only thing that has changed is the modem, they sent me one of them new black ones. i think u call them a 256

--------------------

from reading around i notice you asked a few people about their power levels for up and downstream.

could someone check mine?

Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -10.7 dBmV
Downstream SNR : 32.7 dB

--------

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.0 dBmV
Upstream Mini-Slot Size : 2

if there is any other bits of information you need to assi please ask and i will supply it.

22-10-2009, 20:34	#1
pauly_b Inactive Join Date: Oct 2009 Posts: 9	Hello -connectivity issues Hi I have been having internet problems for the last two weeks or so, it seems to happen most nights at about 7pm to 11pm. I have called Virgin media and told them about the problem but they keep telling me nothing is wrong. I try to call them when i realise the problem but end up sitting in a hour long cue, by the time i reach them the issue has subsided. My ping in games and on programs shoots up to 2k + from 20ms it happens for while then goes normal again. This happens over a few hours making my internet un-usebale. i have had no problems with my internet in the last 5 or so years i have been with ntl/virgin. only thing that has changed is the modem, they sent me one of them new black ones. i think u call them a 256 -------------------- from reading around i notice you asked a few people about their power levels for up and downstream. could someone check mine? Downstream Lock : Locked Downstream Channel Id : 1 Downstream Frequency : 586750000 Hz Downstream Modulation : QAM64 Downstream Symbol Rate : 6952 Ksym/sec Downstream Interleave Depth : taps12Increment17 Downstream Receive Power Level : -10.7 dBmV Downstream SNR : 32.7 dB -------- Upstream Lock : Locked Upstream Channel ID : 3 Upstream Frequency : 34000000 Hz Upstream Modulation : QAM16 Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 51.0 dBmV Upstream Mini-Slot Size : 2 if there is any other bits of information you need to assi please ask and i will supply it.