Quote:
Originally Posted by moaningmags
It says that people phone VM because their Norton, McAfee or ZoneAlarm is blocking their connection as they clicked on something they shouldn't have.
It says that when VM charged 25ppm there was no queue and people stopped phoning VM for problems to with their security software, windows media player or to find out why they can't burn a movie from their My Shared Files in Kazaa direct to disk.
It says that people phone VM to ask for the security key for their Linksys router, why they think we'd know that I have no idea.
Then there's people call with intermittent problems that require extensive troubleshooting to determine the issue and that makes for a long call.
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You hit the nail squarely and firmly on the head, we get to many non Virginmedia calls.