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Luke19kor · 22-10-2009, 14:11

Hiya, just wondering if you might be able to offer me a little advice please.

i'm on 10mb broadband with virgin media and at first it was great with good speeds, however recently (last couple of months) it's gotten progresively slower until now it can take minutes just to load simple webpages.

after reading this forum i was hoping you might cast your eyes over my modem stats as i think some of what's been said here might apply to me.

Downstream Lock : Locked
Downstream Frequency : 330750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 7.8 dBmV
Downstream SNR : 27.4 dB

Upstream Channel ID : 1
Upstream Transmit Power Level : 49.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 25800000 Hz
Upstream Mini-Slot Size : 2

i have spoken to tech support once and they basically said the problem was mine even though i've bought all new cables and tested two different computers (one brand new and top spec) as well as a laptop, and have tested with and without my wireless router.

i've also done ping tests through cmd prompt and don't appear to be getting any packet loss.

thanks for any help, hopefully i can phone em back with a little more ammo, Luke.

22-10-2009, 14:11	#13
Luke19kor Inactive Join Date: Oct 2009 Posts: 2	Re: my stats? Hiya, just wondering if you might be able to offer me a little advice please. i'm on 10mb broadband with virgin media and at first it was great with good speeds, however recently (last couple of months) it's gotten progresively slower until now it can take minutes just to load simple webpages. after reading this forum i was hoping you might cast your eyes over my modem stats as i think some of what's been said here might apply to me. Downstream Lock : Locked Downstream Frequency : 330750000 Hz Downstream Modulation : QAM256 Downstream Interleave Depth : 32 Downstream Receive Power Level : 7.8 dBmV Downstream SNR : 27.4 dB Upstream Channel ID : 1 Upstream Transmit Power Level : 49.0 dBmV Upstream Symbol Rate : 2560 Ksym/sec Upstream Frequency : 25800000 Hz Upstream Mini-Slot Size : 2 i have spoken to tech support once and they basically said the problem was mine even though i've bought all new cables and tested two different computers (one brand new and top spec) as well as a laptop, and have tested with and without my wireless router. i've also done ping tests through cmd prompt and don't appear to be getting any packet loss. thanks for any help, hopefully i can phone em back with a little more ammo, Luke.