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Steve1888 · 22-10-2009, 13:17

Ok, here goes.

A few weeks ago I noticed a significant reduction in my broadband speed (should be a 20Mb connection). Testing using download rate and the speedtest.net site revealed I was getting something in the region of 2-6Mb at best.

Few phone calls to Virgin, and in their defence they couldn't be more helpful. After one call I was asked to change the ethernet cable running from the modem to the router, instant change, up to 19Mb+. Fine, must have been it I thought. Next day though back to square 1. Another call.

While checking the speed from the modem recovered but there was still an issue with the router. Must be the router apparently, although I did say direct connection to the modem was also an issue. New router arrived, no change.

Another call, the Support guy said that my line was experiencing considerable packet loss and he thought it may be the cabling.

Engineer came out on Sunday...changed the cable modem, dismissed the cabling option, while muttering about the modem IP address getting hijacked ...ok, didn't argue with that just wanted to see where it was going. No change in the download speed when I asked for this to be checked, so it was arranged for his supervisor to come out the following morning. This he duly did and bizarrely once again the speed was back up to 19Mb+ - without them doing anything. Advised there was no problem so off they toddled.

By the afternoon the speed was back down to its usual. Checking London got 6Mb, checking Birmingham got 3Mb and Rome was down to 1Mb or less - these are the three I routinely checked. The results were the same connected to the router and directly to the modem. They were also consistent, morning, afternoon and at night. The only occasions when the speed went up was either during a call to Virgin or when the supervisor appeared on the Monday morning.

Last night I called again to report the low speeds, and you guessed it. Despite having low speed a couple of minutes before I called Virgin, during the call the speed suddenly recovered to what it should be. I mentioned this amazing coincidence to the support guy who chose to ignore the comment. I also said I'd be checking constantly to determine the speed after the call. The speed was 19Mb+ all of last night and again this morning when I checked... now that's unusual.

Now am I being paranoid here? Its is just coincidence? Has anyone else experienced similar?

22-10-2009, 13:17	#1
Steve1888 Inactive Join Date: Oct 2009 Posts: 10	Is Virgin at it? Ok, here goes. A few weeks ago I noticed a significant reduction in my broadband speed (should be a 20Mb connection). Testing using download rate and the speedtest.net site revealed I was getting something in the region of 2-6Mb at best. Few phone calls to Virgin, and in their defence they couldn't be more helpful. After one call I was asked to change the ethernet cable running from the modem to the router, instant change, up to 19Mb+. Fine, must have been it I thought. Next day though back to square 1. Another call. While checking the speed from the modem recovered but there was still an issue with the router. Must be the router apparently, although I did say direct connection to the modem was also an issue. New router arrived, no change. Another call, the Support guy said that my line was experiencing considerable packet loss and he thought it may be the cabling. Engineer came out on Sunday...changed the cable modem, dismissed the cabling option, while muttering about the modem IP address getting hijacked ...ok, didn't argue with that just wanted to see where it was going. No change in the download speed when I asked for this to be checked, so it was arranged for his supervisor to come out the following morning. This he duly did and bizarrely once again the speed was back up to 19Mb+ - without them doing anything. Advised there was no problem so off they toddled. By the afternoon the speed was back down to its usual. Checking London got 6Mb, checking Birmingham got 3Mb and Rome was down to 1Mb or less - these are the three I routinely checked. The results were the same connected to the router and directly to the modem. They were also consistent, morning, afternoon and at night. The only occasions when the speed went up was either during a call to Virgin or when the supervisor appeared on the Monday morning. Last night I called again to report the low speeds, and you guessed it. Despite having low speed a couple of minutes before I called Virgin, during the call the speed suddenly recovered to what it should be. I mentioned this amazing coincidence to the support guy who chose to ignore the comment. I also said I'd be checking constantly to determine the speed after the call. The speed was 19Mb+ all of last night and again this morning when I checked... now that's unusual. Now am I being paranoid here? Its is just coincidence? Has anyone else experienced similar?