Quote:
Originally Posted by handoff2000
Hi iv been contacting Vm support about speed issues. I’m on a 20 Meg line and only receive about 1.7 Mbps in non peak about 0.5 Mbps during peak (according to 3 different servers on speedtest.net, downloading from the games.virginmedia site wouldn’t settle but gave me around 35 Kb/sec. This is from behind a router but connected directly to the modem gives similar results.
Anyway i sent Customer Support this trace route. (performed well directly connected to the modem)
They replied a few days later saying
"Thank you for the trace route, it shows it taking a long time for
Information to leave your computer and get to the modem. " and asked me to perform a netstat.
However I am sceptical, I don’t think it does show that at all and they are just trying to pin the blame at my end. I have tried with 9 different computers all show the line to deliver extremely slow speeds.
I am convinced the slow speeds are due to over utilization of Vm's local network and posts on the news groups have confirmed this.
So in short please can someone give me a second option on what the trace route shows. many thanks
Ps. Sorry for such a long winded post I but all the background is there if you need it.
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Next step power levels please:
192.168.100.1 - root / root is the login - can you post power levels for up and downstream. Don't post your MAC address.
Can you provide a ping aswell please. Preferably connected directly.
A netstat would help Windows key + R - cmd type netstat -a again past the results.