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Moral of the story... If your VM connection is slow cause of network load, they're probably not going to do anything about it.
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This is wrong
the network is constantly being upgraded. Granted you might be in an area that is not due to be done until next week or even next year, but hey that's how these things work.
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If you have an alternative, grasp it now.
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this is right =D
I would say there are a lot more people on BT that are being affected by long cables / high contention ratio's / old cabling etcetc than their are people being affected by oversubsrciption on NTL - but that's why we have a choice of providers, to keep competition in the market and hopefully force the big companies to keep upgrading their kit and to try and provide a better service than each other.