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cloughs · 21-10-2009, 19:32

Hello All

I was hoping that someone could take a look at this error that’s preventing my 50mbit internet from working. Virgin Media have booked an engineer to visit but the earliest slot available is next Monday. I work from home and attempting to do so over mobile broadband is already driving me nuts.

Modem Info:
Acquired Downstream Channel 298.750244 MHz Primary Downstream Locked
Ranged Upstream Channel 45.799999 MHz Success
Provisioning State In Progress ToD Established
Ethernet Link Status Up 100 Mbps/Full duplex

Signal levels look well within expected ranges based on the information supplied in other threads.

All entries in Operational Config show : registration in progress...

Event Log has two critical events that have been repeated since it went down:

1) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;

2) TFTP failed - Request sent - No Response

My concern is that there doesn't seem to be anything wrong with the modem itself or the signal and it had been working fine for several months.

I'm probably clutching at straws here but if there's any way to get it fixed sooner I'd be very grateful to learn how.

21-10-2009, 19:32	#1
cloughs Inactive Join Date: Oct 2009 Posts: 5	Internet down since Sun 18th Oct Hello All I was hoping that someone could take a look at this error that’s preventing my 50mbit internet from working. Virgin Media have booked an engineer to visit but the earliest slot available is next Monday. I work from home and attempting to do so over mobile broadband is already driving me nuts. Modem Info: Acquired Downstream Channel 298.750244 MHz Primary Downstream Locked Ranged Upstream Channel 45.799999 MHz Success Provisioning State In Progress ToD Established Ethernet Link Status Up 100 Mbps/Full duplex Signal levels look well within expected ranges based on the information supplied in other threads. All entries in Operational Config show : registration in progress... Event Log has two critical events that have been repeated since it went down: 1) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2) TFTP failed - Request sent - No Response My concern is that there doesn't seem to be anything wrong with the modem itself or the signal and it had been working fine for several months. I'm probably clutching at straws here but if there's any way to get it fixed sooner I'd be very grateful to learn how.