Cable Forum - View Single Post - VM charges

Retrovertigo · 21-10-2009, 11:08

Posted several times in the internet section about my woes here in manchester, and called VM again this morning to discuss my bill.

I'm currently being charged around £30 per month for 20meg(it seems to vary by a few pence each month) and was told they could give me a discount to £29.

I queried this as it barely seemed much of a discount at all, and the guy told me I was already on a discount as I should be paying £37 a month for 20meg. I pointed out I could upgrade on the website to 50meg for £38 and he told me that this was for new customers and I'd be paying more than that and my normal bill should be £37 for the 20meg.

I can't find anything on google to suggest this is the case. It all sounded iffy to me and wondered if anyone could give me clarification. As far as I was aware existing customers were entitled to the same prices as new customers anyway, as part of VM's pricing policy.

I am now supposedly put on a recurring discount "down" to £29 per month. But incredibly, even though the system is now showing the fault listed in my area because of oversubscription, and the measly couple of meg I get of an evening, they wouldn't budge on price and seemed happy to see me walk away :/

21-10-2009, 11:08	#1
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	VM charges - have I just been conned? Posted several times in the internet section about my woes here in manchester, and called VM again this morning to discuss my bill. I'm currently being charged around £30 per month for 20meg(it seems to vary by a few pence each month) and was told they could give me a discount to £29. I queried this as it barely seemed much of a discount at all, and the guy told me I was already on a discount as I should be paying £37 a month for 20meg. I pointed out I could upgrade on the website to 50meg for £38 and he told me that this was for new customers and I'd be paying more than that and my normal bill should be £37 for the 20meg. I can't find anything on google to suggest this is the case. It all sounded iffy to me and wondered if anyone could give me clarification. As far as I was aware existing customers were entitled to the same prices as new customers anyway, as part of VM's pricing policy. I am now supposedly put on a recurring discount "down" to £29 per month. But incredibly, even though the system is now showing the fault listed in my area because of oversubscription, and the measly couple of meg I get of an evening, they wouldn't budge on price and seemed happy to see me walk away :/