Hi Guys,
First post, so please be gentle
'Phoned VM last Friday to have a whinge about my tariff and to order a V+ box. Chap said that they would also upgrade me to the 20 meg service, hurrah.
I currently access my BB through a Samsung STB and they said that they would post me a new modem for me to self-install. I said that this would be a bad idea as I only have one cable that goes to the STB, so would need a splitter and probably the split lines would each need checking and individual attenuators fitting. No problem, the technician will install the CM when he installs the V+ box.
Then the problems started, they performed the 20 Meg upgrade and obviously my STB couldn't handle the new config and I was then without BB.
Several calls to faults and then CS and they eventually downgraded me back to 10 Meg. This was the problem, my Samsung smt-2100c can't handle 10 meg either (Can anyone confirm the max speed of the Samsung STB? I thought it was 2 meg?). I was upgraded a while ago to 10 meg, but because it required a stand alone CM I never took the offer, even though I am billed for 10 meg.
So the upshot was that because the 2 meg M package is no longer offered, neither faults or CS were able to apply it to my account saying that the code is 'locked' out of the system to stop people applying it accidentally and that only retentions have the ability to apply it and they are now closed until Monday morning, Aaaaargh.
Spoke with retentions on Monday and the Guy is adamant that I have never had 2 Meg and that the 10 Meg that I am billed for has been applied to my account and STB. I argued that can't be the case as the STB hardware won't support that speed but he still wouldn't apply the 2 meg code saying it wouldn't sort out my problem.
Then we changed tack and I thought cut my loses and get them to post out the CM, with a splitter and I'll self-install it and take my chances until the tech installs the V+. 'No, can't do that Sir as a CM has been ordered to be installed by the tech when he installs the V+'. So just cancel that part and post me the modem, arghhh.
So I'm now between a rock and a hard place, they won't post out a modem (which I'm not convinced will work properly without someone measuring the power levels and fitting the right attenuator) and they won't send a 2 Meg configuration to my STB.
Sorry for the long rant first post. But what should I do Guys
Cheers,
Josh