[rmacd]

Hello,

So here's how things are at the moment:

Today is the 19th October.

On the 5th of October, I got my broadband installed by Virgin Media. It certainly wasn't my first choice of provider - but that's another story/matter.

I signed up for a phone & broadband package. It's now been over 2 weeks and although I've already got my broadband (and am using it right now) I've still got absolutely no phone service. Not even a dial tone. I know for sure that there's nothing wrong with the phone itself (I've tested it on another line) or with the master socket.

So here's my little dilema, then:

I've drafted a wee letter to VM explaining all of this, along with the timeframes of when everything was installed; what happened - etc. and will be posting it tomorrow morning 1st class recorded.

It's to the point and very straightforward. I have explained that as I have been unable to sign the contract until I receive the full service I am being billed for and am generally unhappy with how inefficiently the customer service dept. are dealing with my concerns, that I no longer have any patience and wish to terminate all relationship I have with them.

Would I be being far too optimistic in assuming that they'll let me off with just paying £35 in setup fee and service I owe at present? Will they fend me off by claiming my use of the service counts as an agreement with the contract?*

With many thanks,
Ronald.

* a contract which, funnily enough, didn't appear in the post until this time last week