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CaKe · 26-11-2004, 12:24

I have an Evesham laptop, it's just over 18 months old - and despite their good reviews for everything, including awards for good customer service, I wouldn't buy another from them.

It's been back for repair twice - the second time because they mis-reported the faults in the first place and so the laptop came back to me in the same state (I'd also enclosed a letter with a list of faults on, which they didn't bother to read). I don't know if it's a normal thing, but Evesham didn't do the repairs either - they told me (6 months ago) that they only sold rebadged laptops, but selling their own was something they "were looking into". May not mean much, but it's incredibly hard to get Evesham to contact the repair centre on your behalf, and they also couldn't give me any time limits or shipping details so I had no idea when the laptop would be returned to me.

The laptop is still under warranty, and still doesn't work as I believe it should - with a mobile P4 chip it still overheats, can't be used without a 2" clearance underneath it to take some of the load off the fan, the CD/DVD drive is noisy, slow, doesn't read a lot of the DVD's I have.

I'd hope that this is a one-off - but I'd definitely ask if it's one of their own laptops, or a rebadged one (not sure this is how they phrase it though)

26-11-2004, 12:24	#19
CaKe Inactive Join Date: Jun 2003 Location: South Coast Age: 44 Posts: 90	Re: Laptops I have an Evesham laptop, it's just over 18 months old - and despite their good reviews for everything, including awards for good customer service, I wouldn't buy another from them. It's been back for repair twice - the second time because they mis-reported the faults in the first place and so the laptop came back to me in the same state (I'd also enclosed a letter with a list of faults on, which they didn't bother to read). I don't know if it's a normal thing, but Evesham didn't do the repairs either - they told me (6 months ago) that they only sold rebadged laptops, but selling their own was something they "were looking into". May not mean much, but it's incredibly hard to get Evesham to contact the repair centre on your behalf, and they also couldn't give me any time limits or shipping details so I had no idea when the laptop would be returned to me. The laptop is still under warranty, and still doesn't work as I believe it should - with a mobile P4 chip it still overheats, can't be used without a 2" clearance underneath it to take some of the load off the fan, the CD/DVD drive is noisy, slow, doesn't read a lot of the DVD's I have. I'd hope that this is a one-off - but I'd definitely ask if it's one of their own laptops, or a rebadged one (not sure this is how they phrase it though)