Cable Forum - View Single Post - When did Virgin change the ADSL Costs and Caps?

**Chris** · 17-10-2009, 12:04

I've been on the Virgin.net up to 8Mb for a few years now. It's just under £15 and has no hard cap. There's supposed to be STM on it as far as I know but I've never managed to trigger it, despite occasionally downloading rather a lot. I've just had a look back over my old emails from them and all I have, apart from monthly direct debit notices, is a change in T&Cs last April that was to do with notice periods and charges for cancellation.

So, I don't think they have tried to force old customers onto new packages. If they have done that to you, you need to call them to get it rectified. Take no messing off them - the first CSR you speak to will claim it's impossible to put you back on an obsolete tariff even if you were moved off it in error. You will need to get to talk to a manager to have any hope of sorting it IMO.

17-10-2009, 12:04	#3
Chris Trollsplatter Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,266	Re: When did Virgin change the ADSL Costs and Caps? I've been on the Virgin.net up to 8Mb for a few years now. It's just under £15 and has no hard cap. There's supposed to be STM on it as far as I know but I've never managed to trigger it, despite occasionally downloading rather a lot. I've just had a look back over my old emails from them and all I have, apart from monthly direct debit notices, is a change in T&Cs last April that was to do with notice periods and charges for cancellation. So, I don't think they have tried to force old customers onto new packages. If they have done that to you, you need to call them to get it rectified. Take no messing off them - the first CSR you speak to will claim it's impossible to put you back on an obsolete tariff even if you were moved off it in error. You will need to get to talk to a manager to have any hope of sorting it IMO.