Quote:
Originally Posted by Jon T
Was due to have something delevered on Wednesday, due to unforseen circumstances I couldn't arrange for anyone to be in till today, so the card came through the door Wednesday "we tried to delever and you were not in.....blah, blah", anyway arranged for it to be delevered today. Post came, no parcel, so my wife phoned the number on the card for the local sorting office, she recieves the answer "we aren't sure what happened, the driver must have forgot to put it on the van".
So let me get this straight, a parcel that is my property is now floating around a Royal Mail sorting office with no way to track it, last time this happened I(or rather RM) lost the parcel, we'll see what happens tomorrow, but RM staff may have lost the last remaining small bit of sympathy I may have had for the strike action.
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Its more than likely that the parcel had not arrived at customer services when you rang the first time. What time and day did you ring? If it was on the Wednesday or early on Thursday and if it had not arrived back at the office It will have been put on the job list for the following morning and it is possible that by the time the package had reached customer services the job on the list was missed or the driver had already left.
Ironically when this happens in our office and it does seem to be happening a lot lately it is due to the fact that our customer services is staffed by one man and it should be staffed with three (One customer facing, one for staff and one for in-between) Yet another modernisation/cost cutting effort from RM management
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