[HarryK1947]

I booked (and paid!) with roomsnet on 2nd May for a one-night stay at a hotel in Ibiza on 11th September. On arrival at the hotel I was told that the booking had been cancelled by the Spanish agent in August, due to non-payment by roomsnet. Calls to the emergency 24/7 number in the UK produced no response, either on the night or subsequently. We had to pay the hotel the posted rate (128 euros) for our night's stay. The website has(had?) a "Chat live with an agent" facility, but that just cost me 3 euros in an internet cafe while being told that I was number one in the queue and would be attended to momentarily. I sent an email on the 13th September threatening to post a truthful and accurate account of my experiences to date, and received a response two days later giving a highly dubious story about a fault with a payment server and subsequent difficulties in identifying which hotel had been paid and which remained unpaid. On our return home I found an answerphone message dated Friday 25th September from a representative of Roomsnet, apologising for the problems and promising a refund "in three weeks' time". The three weeks expires today, and guess what? As at 2.45 p.m., my credit card account, which I've just accessed online, shows no refund from Roomsnet. Hence this post. This will be re-posted everywhere I can think of.

Harry Keane