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Willie o · 16-10-2009, 11:30

After a long slog I have finally received a fund for my two bookings I e-mailed them a least every second day. I also managed to speak to them on 5/10 and they said they would process as a priority.On 09/10 I decided to contact Amanda Marsh She was adamant she no longer has any contact with roomsnet but she was able to tell me I would definatley get a refund I also contacted them through speaking to one of their agent online when you log onto their site but you will only get through once.As the next time they will recognise your name and they will not answer. So I logged in under another name.
I contacted Trading standards who are investigating. Although I paid by Visa Debit they suggested I contact my bank(HBOS) and mention section 75 and charge back which I did The bank said the would help "assisting me in obtaining a refund"
So I do not know if it was the bank or my persistence but I received a refund.

Please also contact the TV programme as I supplied all my information

Good Luck

16-10-2009, 11:30	#123
Willie o Inactive Join Date: Sep 2009 Posts: 5	Re: roomsnet.com warning After a long slog I have finally received a fund for my two bookings I e-mailed them a least every second day. I also managed to speak to them on 5/10 and they said they would process as a priority.On 09/10 I decided to contact Amanda Marsh She was adamant she no longer has any contact with roomsnet but she was able to tell me I would definatley get a refund I also contacted them through speaking to one of their agent online when you log onto their site but you will only get through once.As the next time they will recognise your name and they will not answer. So I logged in under another name. I contacted Trading standards who are investigating. Although I paid by Visa Debit they suggested I contact my bank(HBOS) and mention section 75 and charge back which I did The bank said the would help "assisting me in obtaining a refund" So I do not know if it was the bank or my persistence but I received a refund. Please also contact the TV programme as I supplied all my information Good Luck