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darzo509 · 15-10-2009, 22:01

same story here booked my mother a hotel in benidorm in july with roomsnet
and on sunday just gone she turned up and the room was cancelled.the hotel was looking for E600 for the week, she did not have it.so had to book her a cheaper hotel with alpha rooms online and give her directions to it over the phone. it ruined her holiday..i had a hotel booked trough roomsnet for london for the end of october so i rang the hotel and i was put trough to the manager and he told me he had my name etc but they had not been paid and would be certain it would be cancelled anyway by roonsnet.it wasnt his first time to deal with this shower and he has taken the hotel off their website.. i got trough to roomsnet let rip at some tool who didnt know his arse from his elbow and couldnt answer any of my questions..so im due a rufund of over E700 off them for the 2 bookings..it might take a while but i wont stop ringing and emailing them.
just so i will be covered i rang mbna (credit card) and they are sending out a dispute form to me because roomsnet failed to supply the service all i have to do is send it back with booking receipt and they will credit my account and then reverse charge the roomsnet bank.they said i will have to ring them back to do same again if the london hotel is cancelled..im not taking any chances im going to book another hotel with alpha rooms..will post again with news of how long for refund from roomsnet or mbna ..
if any body is not getting trough by phone they are answering this number
1800550332 its the number they give if you live in ireland but if you put some codes in front you should be able to get trough....KEEP AT THEM AND SPREAD THE WORD.

15-10-2009, 22:01	#119
darzo509 Inactive Join Date: Oct 2009 Posts: 2	Re: roomsnet.com warning same story here booked my mother a hotel in benidorm in july with roomsnet and on sunday just gone she turned up and the room was cancelled.the hotel was looking for E600 for the week, she did not have it.so had to book her a cheaper hotel with alpha rooms online and give her directions to it over the phone. it ruined her holiday..i had a hotel booked trough roomsnet for london for the end of october so i rang the hotel and i was put trough to the manager and he told me he had my name etc but they had not been paid and would be certain it would be cancelled anyway by roonsnet.it wasnt his first time to deal with this shower and he has taken the hotel off their website.. i got trough to roomsnet let rip at some tool who didnt know his arse from his elbow and couldnt answer any of my questions..so im due a rufund of over E700 off them for the 2 bookings..it might take a while but i wont stop ringing and emailing them. just so i will be covered i rang mbna (credit card) and they are sending out a dispute form to me because roomsnet failed to supply the service all i have to do is send it back with booking receipt and they will credit my account and then reverse charge the roomsnet bank.they said i will have to ring them back to do same again if the london hotel is cancelled..im not taking any chances im going to book another hotel with alpha rooms..will post again with news of how long for refund from roomsnet or mbna .. if any body is not getting trough by phone they are answering this number 1800550332 its the number they give if you live in ireland but if you put some codes in front you should be able to get trough....KEEP AT THEM AND SPREAD THE WORD.