Thread: XL customer trying to upgrade to V+HD
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Old 15-10-2009, 00:55   #6
frogstamper
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Join Date: Feb 2008
Location: Brighton
Age: 62
Services: VIP
Posts: 3,705
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Re: XL customer trying to upgrade to V+HD
Quote:
Originally Posted by Andrewcrawford23 View Post
wait for benmcr to reply he will know best, if he says it 49 just phone up again and say you been told it 49 and it on there website they will probally give in hten. you find most cs know nothing they quoted me £200 for 50mb install today i told them no thanks i know it £50 ill get it ugpraded other ways
Its a pity that Ben, Mags and Spider aren't doing the training of an awful lot of these VM-CS agents!! I've had the same problem with agents telling me false prices, three calls three different prices for the installation of a V+ on VIP, until I finally got through to someone who knew the price was £30...not £50 or £75 or even £99.
It makes you wonder how many poor sods who didn't know any better have been overcharged, because of these incompetents.
If they don't do it already, VM should ring CS posing as a customer to see for themselves the differences they are quoted for services.
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