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Old 14-10-2009, 21:42   #5
Andrewcrawford23
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Join Date: Aug 2005
Location: Scotland
Age: 44
Services: Virgin Media - XL Plus package with XXL broadband SKY HD Multiroom Freeview HD Freesat HD
Posts: 2,816
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Re: XL customer trying to upgrade to V+HD

Quote:
Originally Posted by eleyinc View Post
Thanks for the replies fellas. I tried reinforcing the £49 point to the plebs who answered the phone today but despite the guy I spoke to last week who went through our account with a fine toothcomb to give us the price, they want to insigate a £99 fee for the box and not even the £75 to upgrade to XL. I'm already on XL and I've now sent and email to VM. We'll see how useful that is.

Cheers for the help.

---------- Post added at 19:50 ---------- Previous post was at 19:12 ----------

No, Virgin are still not having it. They insist that I have to pay £99 for the box despite the fact I already have the XL service. If I was upgrading to the XL service it would cost £75 for the box.
I'm lost among the logic here!?!?!
wait for benmcr to reply he will know best, if he says it 49 just phone up again and say you been told it 49 and it on there website they will probally give in hten. you find most cs know nothing they quoted me £200 for 50mb install today i told them no thanks i know it £50 ill get it ugpraded other ways
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