Originally Posted by DarthMuppet

I was rather hoping that some of our VM staff members would comment on this, but as they haven't, I'll tell you how I think this would play out.

• VM confirm after usual restarts that PC gets no IP address (modem direct connect)
• VM send engineer, plugs existing modem into his laptop, works fine
• User in the brown stuff, off to PC world to get a rebuild.
• Machine STILL does not work.
• VM say 'engineer's PC works fine, must be your PC hardware'
• User goes back to PC World, they say 'it's just fine'

At this point it either becomes a ping-pong match, or the user buys a new PC, all because VM won't investigate what, based on the evidence I've presented, is a clear issue with their own service.

For the sake of Joe Non-Techie, can someone PLEASE tell me I've got that hopelessly and completely wrong.....and if so, how it would really play out.