Quote:
Originally Posted by James79
Well, finally got round to ringing VM about this query.
I could not have been more impressed by the service I received!!
Ive been advised that the service will cease tomorrow and that a new, amended bill will be issued. I have provided my address as point of contact for all future correspondance.
The "normal" bill which should be arriving in the next few days, should be ignored as it details the billing period from 9th October to 8th November. The amended bill will detail 9th October through to 13th October.
A death certificate was not requested. Apparently VM are one of only a few companies which do not request a copy of a death certificate and actually take a customer on his or her word, given they would have enough to cope with!!
There was no mention of the collection of the set top box from the property though - I meant to ask, but forgot!!
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Yes, following a Watchdog report I believe they have recently changed how they handled account holders that have passed away. I am glad this appears to be getting through.