Cable Forum - View Single Post - why is it that when I need to phone VM, they fail to deliver?

DarthMuppet · 12-10-2009, 14:22

I was rather hoping that some of our VM staff members would comment on this, but as they haven't, I'll tell you how I think this would play out.

VM confirm after usual restarts that PC gets no IP address (modem direct connect)
VM send engineer, plugs existing modem into his laptop, works fine
User in the brown stuff, off to PC world to get a rebuild.
Machine STILL does not work.
VM say 'engineer's PC works fine, must be your PC hardware'
User goes back to PC World, they say 'it's just fine'

At this point it either becomes a ping-pong match, or the user buys a new PC, all because VM won't investigate what, based on the evidence I've presented, is a clear issue with their own service.

For the sake of Joe Non-Techie, can someone PLEASE tell me I've got that hopelessly and completely wrong.....and if so, how it would really play out.

12-10-2009, 14:22	#34
DarthMuppet Inactive Join Date: Oct 2007 Location: Huntingdon, UK Posts: 24	Re: why is it that when I need to phone VM, they fail to deliver? I was rather hoping that some of our VM staff members would comment on this, but as they haven't, I'll tell you how I think this would play out. VM confirm after usual restarts that PC gets no IP address (modem direct connect) VM send engineer, plugs existing modem into his laptop, works fine User in the brown stuff, off to PC world to get a rebuild. Machine STILL does not work. VM say 'engineer's PC works fine, must be your PC hardware' User goes back to PC World, they say 'it's just fine' At this point it either becomes a ping-pong match, or the user buys a new PC, all because VM won't investigate what, based on the evidence I've presented, is a clear issue with their own service. For the sake of Joe Non-Techie, can someone PLEASE tell me I've got that hopelessly and completely wrong.....and if so, how it would really play out.