Quote:
Originally Posted by jamiefrost
I suppose if you really want to get to the bottem of this, change the mac address of the pc to the mac address of your router and phone up Virgin telling them that your broadband is not working.
JJ
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If I'd realised before I called them, i'd do just that.
---------- Post added at 19:51 ---------- Previous post was at 19:45 ----------
Quote:
Originally Posted by xocemp
Holly rambling batman, a 1st line agents nightmare.
So the 1st line agent contacts 2nd line and:
sh cab mode xxxx.xxxx.xxxx your device MAC .Second line and security have access to the CMTSes & OSRs'
and the device MAC shows to be on cable 4/1 us0
and cable 5/0 us1 so clearly a clone MAC, DHCP will only offer a IP address to one of the devices.
What do you want VM or the CSR to do, call the other customer and ask them to change their physical address?
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erm, yes actually. If it is a genuine clone, fine, one of us gets to buy a new router (or live with it in other ways). if they changed it, tell them to change it back to whatever it was before or terminate their service. Why should I, a 15-year loyal customer, have my service denied by someone else and then be told it's down to me to pay to fix it?
Quote:
Originally Posted by xocemp
And yes VM have a way to stop multiple offers
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Good. That would have been a superb DoS attack vector.
---------- Post added at 19:53 ---------- Previous post was at 19:51 ----------
Quote:
Originally Posted by Sir John Luke
At the risk of teaching grandmother.....
Has the OP tried the usual:-
Switch off everything.
Switch on modem - leave until lights settle
Switch on router - leave until lights settle
Switch on PC
Surely the symptoms could be explained by the modem having 'locked on' to the PC's MAC address?
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Yes, I tried that before I called. Well, I listened to the message telling me I should do it and I thought 'lets do it' for a change :-)
---------- Post added at 20:05 ---------- Previous post was at 19:53 ----------
Quote:
Originally Posted by Toto
No disrespect here, you can't honestly call this denial of service against you?
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Not deliberate, no, but my service has been denied by another individual. I should repeat that this is all conjecture as we don't know all the facts. DoS does not have to be intentional.
Quote:
Originally Posted by Toto
How the hell could VM justify going to a customer, who changes his client MAC address, or maybe used a piece of router kit that has the same MAC address as yours, and say they are performing a denial of service against another user, that's an extremely poor interpretation of VM's AUP, and I don't think even their abuse team could make that one fly.
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You don't? why? The clue is in the name - Denial of Service. my service has been denied. I did promise to myself I would not let this turn into a rant or a flame war, and I will stick to that.
Quote:
Originally Posted by Toto
Stick to the point, you're obviously miffed, perhaps because you have lost an IP address you've had for a long time, but that is no reason for these incredible accusations.
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Not sure I've accused any individual of anything - apologies if I have. As I have said repeatedly throughout this, I don;t know the facts amd VM aren't interested in giving them to me.
Losing the IP is not a problem, that's what I have dynamic DNS for. Not miffed at all (at least not that I noticed), just disappointed that VM don't seem to want to improve their service.
I'll ask you the same question. What would you expect VM support to do if it had been your PCs MAC that had been duplicated, preventing you from getting an IP address?
Funny how nobody has actually answered that question yet. Maybe they don't like the answer.