Cable Forum - View Single Post - why is it that when I need to phone VM, they fail to deliver?

10-10-2009, 17:45

Holly rambling batman, a 1st line agents nightmare.

So the 1st line agent contacts 2nd line and:

sh cab mode xxxx.xxxx.xxxx your device MAC .Second line and security have access to the CMTSes & OSRs'
and the device MAC shows to be on cable 4/1 us0
and cable 5/0 us1 so clearly a clone MAC, DHCP will only offer a IP address to one of the devices.
What do you want VM or the CSR to do, call the other customer and ask them to change their physical address?

And yes VM have a way to stop multiple offers, if its DHCP hammering the modem MAC is put into REGCANC, if it multiple instances of devices being plugged into (read MACs changed) then max_CPE in the config for the CMTS takes care of that, this is usually 4.

-xo|Edit
Its not often I agree with Moldova though in this case he's spot on.
In fact, wheres that rep button?

10-10-2009, 17:45	#27
xocemp Guest Posts: n/a	Re: why is it that when I need to phone VM, they fail to deliver? Holly rambling batman, a 1st line agents nightmare. So the 1st line agent contacts 2nd line and: sh cab mode xxxx.xxxx.xxxx your device MAC .Second line and security have access to the CMTSes & OSRs' and the device MAC shows to be on cable 4/1 us0 and cable 5/0 us1 so clearly a clone MAC, DHCP will only offer a IP address to one of the devices. What do you want VM or the CSR to do, call the other customer and ask them to change their physical address? And yes VM have a way to stop multiple offers, if its DHCP hammering the modem MAC is put into REGCANC, if it multiple instances of devices being plugged into (read MACs changed) then max_CPE in the config for the CMTS takes care of that, this is usually 4. -xo\|Edit Its not often I agree with Moldova though in this case he's spot on. In fact, wheres that rep button?