Quote:
Originally Posted by Russ B
At the moment I don't have an alternative to RM. For the forseeable future (12 months) I'm going to be relying on customers sending me items via 1st or second class mail and me using the same service back. Nobody else does simple door-to-door delivery of mail at that level. You're right that I don't care who takes care of the mail. This is why my attitude is if the RM workers won't do the job I'll happily pay someone else in their place.
It's also why they'll never get one iota of sympathy from me. The worst thing is if my business goes under as a result of orders being lost or delayed, there's not a single thing I can do about it.
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That's very confusing.
There are alternatives to RM and you've said that you'll happily pay someone else in their place, what is the problem?
In the long term, from their perspective as a business, your custom is more important to them than your sympathy. Vote with your wallet, job done.