Cable Forum - View Single Post - You owe us four hundred quid......pay-up now..?

BenMcr · 10-10-2009, 12:17

Obviously without any access to the account itself I can't say for definate what is going on.

Generally debt linking has to have something - time at that or another address, surname, Date of Birth - that matches the account with the debt on before it is linked and services restricted.

There should be notes on the account explaining how the debt has been linked and for what reason. If the OP can prove that these methods of linking are false then everything will be resolved. If the agents the OP speak to can't work out what is going on there is an internal office - Consumer Underwriting Service - that can be contacted for clarification

Although on the flip side there are occasions where a linked debt isn't actually for the address where the services are - it's just that moving house has triggered a debt search on the computer system

Virgin have worked out that there are A LOT of people that owe ntl money from old addresses. Just because ntl were bad at chasing, doesn't mean Virgin are going to be. Also although a debt may roll of a Credit file in 7 years, doesn't mean that it is wiped completely

10-10-2009, 12:17	#20
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: You owe us four hundred quid......pay-up now..? Obviously without any access to the account itself I can't say for definate what is going on. Generally debt linking has to have something - time at that or another address, surname, Date of Birth - that matches the account with the debt on before it is linked and services restricted. There should be notes on the account explaining how the debt has been linked and for what reason. If the OP can prove that these methods of linking are false then everything will be resolved. If the agents the OP speak to can't work out what is going on there is an internal office - Consumer Underwriting Service - that can be contacted for clarification Although on the flip side there are occasions where a linked debt isn't actually for the address where the services are - it's just that moving house has triggered a debt search on the computer system Virgin have worked out that there are A LOT of people that owe ntl money from old addresses. Just because ntl were bad at chasing, doesn't mean Virgin are going to be. Also although a debt may roll of a Credit file in 7 years, doesn't mean that it is wiped completely