[webcrawler2050]

Originally Posted by Pepperdog

Hopefully this reads better and adequately captures the sentiment:

Back in October last year at my house in Manchester, I had cable-TV a VM phone-line and 20Mb BB. I moved to a flat in the local area and wanted to transfer my services, so I called VM and notified them of my change in address. Everything was fine with my subscription (V+, HDTV, 20Mb BB and landline) until around May this year when I switched on the TV to find that the majority of channels carried a notice "Please phone customer services."

I checked my phone line and the cable modem which were both off, just like the TV service. I knew I wasn't in arrears with my billing and thought there must be a fault so I waited a while but the service didn't return.
I dialled 150 and got through to VM who informed me that there was an outstanding balance of about £400 from 2001/2002, on an account at the address of the flat I'd moved into. I tried to explain that I'd only recently moved to the flat and had transferred my services from my previous address, and that I'd never lived there at any point in the past.

I've now spoken to various people at VM (including supervisors) to try and sort this out, but they all tell me I need to pay the £400 outstanding at that address or my services will not be restored. I don't owe VM 400 quid, never did and I'd rather fall on my sword than pay them money I don't owe.
Despite trying to reason with them VM wouldn't listen to me and I was getting nowhere, so In the end, to avoid committing Hara-kiri, I had to leave their ridiculous practices with them and take my business elsewhere.

Even though VM are as useless as a plastic fireguard (and much as I hope ol' Branson goes to hell backwards in a handcart,) I really want the 50Mb BB so I thought I'd see what happened if I tried setting up a fresh subscription. I received an e-mail asking me to contact them on Monday, which I did, and they now apparently have absolutely no record of my address... errr, how retarded is that? What a bunch of muppets, give me strength!

My postcode is ***1JR so if you read this VM dudes, get me installed pronto... like this week (if you can, pleeeease!) I assure you I dont owe you £400 and all you'll need to do is flick a switch because I have a v+ box and my old modem. I do want the 50Mb BB and the VM phone-line as well though, but that's it! (I dare say I'll treat me self to some bling with the £400 I don't owe you, innit.)

P.S. I probably don't want this erroneous £400 rearing it's head again. Does anyone have any suggestion as to what I might do to ensure this doesn't happen?

Any help and advice would be very much appreciated.

Thanks,

Steve

It sounds like to me a simple mix up - has this been transfered accross from your old address? Maybe one of the VM CS guys could shed some light BenMcr should be able to offer more assistance, than most