Quote:
Originally Posted by BenMcr
Thanks for the clarification 
But would a cloned router MAC -as the OP is saying - stop an IP address being issued? |
It would certainly cause problems. I believe it is not possible to assign a public IP address to a cable modem where two CPE's (Client Premise Equipment such as a router or PC)on the same CMTS have the same MAC address. Broadbandings can probably give the correct technical explanation.
The O/P suggests his CPE has been cloned "in breach of Virgins T&C's", I'm not sure this is the case, and its just another user changing their client MAC address in order to resolve an IP lease issue perhaps.
Bottom line - the tech support guys are correct, if you are teching a problem with kit that is not supplied by VM, then there is no support. The O/P has found that a simple MAC address change on the router solves the problem, if I were him I'd move on, problem solved.
The situation could be much worse, for example VM could force its customers to register their equipment MAC addresses, just like the old days of ex cable and wireless (Bromley), and any old tech in Swansea will tell you what a nightmare that was.