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Originally Posted by DarthMuppet
if I plug the modem into my PC now, it will not work.
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You don't seem to understand what Moldova is saying. If you phone Virgin up and say 'my connection works when I plug my PC directly into it' then under their support scope your connection is working.
If it doesn't work with other kit that isn't supported - like 3rd part routers - then there is nothing they can do.
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Here's a better way of positioning it. Someone has cloned *your* PC's MAC address. what are *you* going to do about it? Whilst you're answering that, bear in mind that this must also be something a user can do.
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I'm sure Broadbandings will correct me over this - but I wasn't aware that Virgin's DHCP servers worred about the MAC address of what was connected to the modem. I always though it would be down to whether modem is correctly connected as to whether an IP address is issued
I know that there are systems in place that worry about the MAC address of the modem, but its the modem itself that records anything past itself. That record resets in 24 hours anyway.
Personally I'm not aware of any tool that can see the MAC of customer connect equipment - as all the diagnostic stuff I've seen only queries the MAC address of the modem.