Quote:
Originally Posted by Moldova
I can tell that you are IT trained but as I said above you get a connection direct to the modem but not through the router and the router is not supported, I have no input into the support scope but have to follow it.
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I'm not arguing that at all, in fact I'm asking you to follow your diagnostic process as you would with the advantage of knowing what is actually wrong (assuming I'm right and it is a DHCP issue). if I plug the modem into my PC now, it will not work. You've taken an interest in this personally, and without me taking up anyone else's time on the phone, I would like to know how this would turn out.
Starting from first principles, you should not draw any conclusion about my PC until the diagnostic process is ended. I do not have your diagnostic process, so I don't know what the outcome will be (although I have an idea, and it's not good for me).
Here's a better way of positioning it. Someone has cloned *your* PC's MAC address. what are *you* going to do about it? Whilst you're answering that, bear in mind that this must also be something a user can do.
---------- Post added at 08:13 ---------- Previous post was at 07:58 ----------
Quote:
Originally Posted by jamiefrost
What happens if you give your router a random MAC address will this not solve the problem.
JJ
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Yes it will, and right now, the router and PC have each other's addresses, but that's not the point. I'm a techie, and I can cope with this because I understand it. My point is that a normal non-technical user with only a single PC whose MAC address has been cloned is going to have challenges getting this fixed.
If the techs I spent 45 minutes discussing this with had actually investigated my issue, I'd a) know more about it and b) probably taken up less of their (valuable) time. 'It's not supported' has its place as a stock answer, and it would be entirely appropriate if my router actually had a fault. I've proved it doesn't, and demonstrated that their service does, yet they refuse to continue diagnosis. I sincerely hope Moldova will continue this discussion.