Quote:
Originally Posted by bb7crap
Back in October last year,at my house in manchester i got cable tv,phone-line and 20mb broadband.A few weeks later i moved to a flat in the local area,and told virgin to move my services.I had a v+ box,what hd tv there was at the time,20mg broadband,and a phone line again.All was going well until about May this year.I switched on the television only to be faced with only a few tv channels....please phone customer services was over all 98% of other channels.I checked my phone line,that was off also along with the cable modem.I knew i wasnt in arrears with my billing and thought there must be a fault,as in past years in manchester,somebody trying to get too the roots on a tree,caps all cable out...Anyway nothing appeared so i decided to make use of the 150 option on cable phone...I gave my details to a woman who could speak very little English and was rarther very bad at speaking it too.She continued to tell me that at my new flat,i apparantly owed four hundred pounds from aprox....2001/2002.I thought ntl owned them then.And indeed so,but virgin were going back to pre-ntl days to recover funds (talk about desperate to get revinue) I tried to explain i had never lived in my new flat before ever,and told them i was installed at my old house and had recently moved.I spoke to many people trying to sort this,spoke to the supervisors and i was told the same sentance over and over.Pay four hundred pounds now,for your services to be restored.....Just like that....yea right Mr Branston,ill go and knock on your door in Holland Park,and wrip your bt line out,throw sky outta window,then continue to cut your asdl2 connection and say...four hundred and your laughing..****.So in the end i just let them think i had 400 quid owing,which i didnt.I got sky hd,talk talk phone,and a three dongle...no 50 mb though.. more like 500k.... Anyway on saturday last week i applied again to virgin,i recieved an e-mail asking me to phone them on Monday,which i did...Absolutly no record on my address...Great what....! no instalation either....No...! What do that company do to get it disliked anymore..its unberlivable.....muppets (foreign muppets) My postcode is m23 1Jr so if you read this cable get me installed asap...like this week,as i asure you i dont owe you 400 pound..all it takes is a switch,i have a v+ box,old modem but want 50mb and the phone socket is it....I dare say ill buy a brand new gold plated phone with delmonty diamonds......probably cost about 400....steve.
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Hopefully this reads better and adequately captures the sentiment:
Back in October last year at my house in Manchester, I had cable-TV a VM phone-line and 20Mb BB. I moved to a flat in the local area and wanted to transfer my services, so I called VM and notified them of my change in address. Everything was fine with my subscription (V+, HDTV, 20Mb BB and landline) until around May this year when I switched on the TV to find that the majority of channels carried a notice "Please phone customer services."
I checked my phone line and the cable modem which were both off, just like the TV service. I knew I wasn't in arrears with my billing and thought there must be a fault so I waited a while but the service didn't return.
I dialled 150 and got through to VM who informed me that there was an outstanding balance of about £400 from 2001/2002, on an account at the address of the flat I'd moved into. I tried to explain that I'd only recently moved to the flat and had transferred my services from my previous address, and that I'd never lived there at any point in the past.
I've now spoken to various people at VM (including supervisors) to try and sort this out, but they all tell me I need to pay the £400 outstanding at that address or my services will not be restored. I don't owe VM 400 quid, never did and I'd rather fall on my sword than pay them money I don't owe.
Despite trying to reason with them VM wouldn't listen to me and I was getting nowhere, so In the end, to avoid committing Hara-kiri, I had to leave their ridiculous practices with them and take my business elsewhere.
Even though VM are as useless as a plastic fireguard (and much as I hope ol' Branson goes to hell backwards in a handcart,) I really want the 50Mb BB so I thought I'd see what happened if I tried setting up a fresh subscription. I received an e-mail asking me to contact them on Monday, which I did, and they now apparently have absolutely no record of my address... errr, how retarded is that? What a bunch of muppets, give me strength!
My postcode is ***1JR so if you read this VM dudes, get me installed pronto... like this week (if you can, pleeeease!) I assure you I dont owe you £400 and all you'll need to do is flick a switch because I have a v+ box and my old modem. I do want the 50Mb BB and the VM phone-line as well though, but that's it! (I dare say I'll treat me self to some bling with the £400 I don't owe you, innit.)
P.S. I probably don't want this erroneous £400 rearing it's head again. Does anyone have any suggestion as to what I might do to ensure this doesn't happen?
Any help and advice would be very much appreciated.
Thanks,
Steve