Quote:
Originally Posted by Moldova
But it is still a 3 party product and therefore unsupported by Virginmedia here is the link to the Support Scope http://www.virginmedia.com/help/supportscope.php
Our hands are tied and we have to abide by the above criteria and you will see threads on here about us not supporting Outlook for POP3 email, I know it like the back of my hand but I am not allowed to offer support to that product and we get calls like this thread every day and we have to tell them the same answer as above. |
from your own page - "Secondly, the problem must be to do with something provided by Virgin Media." I'd say your own DHCP service is something provided by you.
OK, if I give my PC my router's MAC address, it does not work when directly connected to the CM. Now you *know* what the fault is (something to do with DHCP), and you can predict the answers to your checklist. Please tell me how you would troubleshoot it, and what the outcome would be for me.
---------- Post added at 23:16 ---------- Previous post was at 23:11 ----------
Please bear with me on this. This is not personal, I just genuinely don't understand how VM can call this support or service.
I am ITIL trained, and I have spent all of my career involved in service management, engineering or customer service.
To put this in context, I currently provide last-line support 100,000 users globally as a part of a team of 10. I have 300 first line and about 60 second line before me, and any of them can get straight to me if they need to.