Cable Forum - View Single Post - why is it that when I need to phone VM, they fail to deliver?

Peter_ · 09-10-2009, 23:42

We only support wireless connections using Virgin supplied equipment as only those products fall under the support scope, we are unable to support 3rd party products such as your router and we would advise you to call the manufacturers support line.

We support the direct connection to your PC which actually worked when you removed your router.

To have us able to support 3rd party products such as customers own routers it would cost money, so would you like your bill to increase or the support lines to go back to 25ppm as the cost has to come from somewhere.

09-10-2009, 23:42	#2
Peter_ Permanently Banned Join Date: Jan 2009 Location: In a world of no buffering!! Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering! Posts: 20,915	Re: why is it that when I need to phone VM, they fail to deliver? We only support wireless connections using Virgin supplied equipment as only those products fall under the support scope, we are unable to support 3rd party products such as your router and we would advise you to call the manufacturers support line. We support the direct connection to your PC which actually worked when you removed your router. To have us able to support 3rd party products such as customers own routers it would cost money, so would you like your bill to increase or the support lines to go back to 25ppm as the cost has to come from somewhere.