Cable Forum - View Single Post - why is it that when I need to phone VM, they fail to deliver?

DarthMuppet · 09-10-2009, 22:28

I have been away for 3 days, and when i got back, my WRT54GS had no IP address (using dd-wrt 2.4 pre-SP2, working perfectly when I left). i plugged the modem into the PC, it worked fine, so it's looks like a router issue. I upgraded the firmware, no difference. I gave the router my PC's MAC address, connect the router back into the loop, router got an IP address. So for some reason, VM's DHCP service is ignoring DCHP requests from my router's MAC address. They refuse to do anything as they don't support my router hardware, and refuse to even look at the DHCP server to see if it getting / ignoring requests. If i am really honest, I can't say I'm surprised that they refused, although technically, DHCP is a part of their service and they should at least investigate.

The alternative to a DHCP issue is that someone has cloned my MAC address. this would be in clear breach of VMs terms and conditions (whether they did it knowingly or otherwise), yet they refuse to do anything about it. *That* *really* annoys me. if I did that, and they caught me, I would expect my service to be terminated pretty much immediately. The guy I spoke to also thought that MAC addresses *had* to be globally unique (forgetting the fact that if they did have to be, the individual who cloned mine would not have got on to the VM network at all).

Can anyone else think of any other reasons why I see what I see? if I give the PC the router's MAC address, it doesn't get an address when connected directly to the modem either. When I capture the traffic, I see the DHCP Discover, and nothing more. Right now, I've swapped the PC and router's MACs and all is working fine, but I don't like it. The alternative is a new router (and when dd-wrt supports the WRT-610N, i'll get one), but that needs to be my choice, not VMs.

Anyone think my expectations are unreasonable? Personally, I think the product is excellent, and I would recommend it to anyone, with a warning not to get their hopes up when things go wrong.

09-10-2009, 22:28	#1
DarthMuppet Inactive Join Date: Oct 2007 Location: Huntingdon, UK Posts: 24	why is it that when I need to phone VM, they fail to deliver? I have been away for 3 days, and when i got back, my WRT54GS had no IP address (using dd-wrt 2.4 pre-SP2, working perfectly when I left). i plugged the modem into the PC, it worked fine, so it's looks like a router issue. I upgraded the firmware, no difference. I gave the router my PC's MAC address, connect the router back into the loop, router got an IP address. So for some reason, VM's DHCP service is ignoring DCHP requests from my router's MAC address. They refuse to do anything as they don't support my router hardware, and refuse to even look at the DHCP server to see if it getting / ignoring requests. If i am really honest, I can't say I'm surprised that they refused, although technically, DHCP is a part of their service and they should at least investigate. The alternative to a DHCP issue is that someone has cloned my MAC address. this would be in clear breach of VMs terms and conditions (whether they did it knowingly or otherwise), yet they refuse to do anything about it. That really annoys me. if I did that, and they caught me, I would expect my service to be terminated pretty much immediately. The guy I spoke to also thought that MAC addresses had to be globally unique (forgetting the fact that if they did have to be, the individual who cloned mine would not have got on to the VM network at all). Can anyone else think of any other reasons why I see what I see? if I give the PC the router's MAC address, it doesn't get an address when connected directly to the modem either. When I capture the traffic, I see the DHCP Discover, and nothing more. Right now, I've swapped the PC and router's MACs and all is working fine, but I don't like it. The alternative is a new router (and when dd-wrt supports the WRT-610N, i'll get one), but that needs to be my choice, not VMs. Anyone think my expectations are unreasonable? Personally, I think the product is excellent, and I would recommend it to anyone, with a warning not to get their hopes up when things go wrong.