Quote:
Originally Posted by ZrByte
However, if you and other unhappy customers complain to the people in control i.e. RM and not your postman on the street or venting on an internet forum RM may actually start to care.
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Oh I soooooo wish that was true. I've had delivery problems to this address on and off ever since we've lived here (almost 25 years) - basically mail with the wrong address being delivered here and our mail going elsewhere (usually a particular address in a different street because the postie just can't be bothered to check it first. Over the years I've been through the Royal Mail customer services route any number of times and complained until I'm blue in the face but the problem persists. I've also been in contact with Post-Watch many times and they eventually elevated the complaint within RM but each time there's a gap of a few months between issues they basically try to treat it like a totally new new complaint and refer you back to RM even though it's exactly the same problem and often the same people involved.
Domestic customers can't force RM to do anything and Post-Watch had no power to force RM to do anything either so the whole exercise of complaining was a waste of my time and money!
We recently had 2 Recorded Delivery items put through our door without being asked for a signature even though we were in at the time. I contacted Post-Watch hoping to link this event to my last complaint reference so as to avoid having to go through the whole rigmarole all over again... I got a recorded announcement to say Post-Watch no longer exists and referring me to yet another organisation with a nice snappy title (but equally soft rubber teeth when it comes to dealing with RM very probably) - Consumer Focus - I couldn't bring myself to go any further....
