Hi Andy,
I scanned all my documents proof of paying them and the hotel, attached to an email and sent it to them.
They don't tell you until you call that you would need to send them proof. I am going to wait 9 days as stated in part of their email below. If and once I get the refund I shall be calling them for conpensation.
Can you imagine how many holidays have been ruined by this company! They messed with the wrong woman!!!
email from roomsnet.com:
As agreed by our agents we are refunding the full amount of the booking as stated on the bills, please allow 7-9 days for the refunds to appear on your statement.
Please accept our apology for any inconvenience caused.
Thank You
Regards
Andrew
RoomsNet Customer Support
www.roomsnet.com