Quote:
Originally Posted by max2009
We last called about an hour ago. The description varies from one operator to another. When they read our notes on our account they say that there is a fault with their server preventing the modem to register.
The "Walled garden" is the place the modem was when the engineer came. He used those exact words on the phone to the technicians. But there was a fault at the time preventing them to register it. Which apparently was repaired, but the modem still didn't get registered because of a fault at another level in the system.
Sometimes I'm told this is a national fault. Sometimes I'm told it's a rare condition and that engineers are working on it. Most of the time though I get a very high level description of the problem, as I don't really think they understand the fault. But none are actually able to comment on the fault when we don't give our own details. So it cannot be a general fault, as a UK operator led me to believe. She pretended to read from a national fault update and told me it was scheduled to be repaired by midnight that day. Unless she was genuinely thinking my fault was related to something else.
Anyways. We're still in the dark here. The only positive change is they will send another modem in case it will make a difference. But somehow I doubt it will make a difference. So we are looking at moving to Sky.
I'm giving this another 5 working days (maximum time for modem to come if they sent it when they said they did).
Thanks for the replies!
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Thank you for the information about what was said by the agents, it looks like this has been raised to IT department who are the only department able to fix this type of issue.
Have you been sent a new modem.