Quote:
Originally Posted by webcrawler2050
Whilst I understand your situation. "Slating" a company on a forum, is a pet hate of mine - have you spoke to this roomsnet.com - have you even asked them whats happened / whats going on. That fault may not be with roomsnet.com it may be with the hotel and or their systems.. I would check before doing a chargeback, granted you have your reasons, but in this case it's always best to communicate first with the company.
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I made a booking in July for a 4 day break in Spain with roomsnet.com. The day before I was flying out a friend told me they had gone bust! I called them and they confirmed my booking but when I got to Spain last week my booking had been cancelled.
I contacted them again, sent them proof of the money I had to pay and now i'm awaiting a full refund. I recieved an email from them today. ofcourse I expect compensation too. They say that they had some kind of computer glich and are putting in a new system.... they apparently cannot tell which bookings have gone through and which ones are cancelled.
If you need to get through to them call them between at 8 & 9 am, that's the best time...otherwise they are really busy and you won't get through.
Will let you know if I get a refund. I would be absolutely livid if I paid more than I did, lucky for me I only paid £125.00. Had it been a two week booking i would have been sleeping on the beech!
The company should have sent an email out to every who booked with them to let them know there was possiblitly of the booking being cancelled. They ruined hundreds of people's family holidays and quick breaks.
I will not be booking with them again and I also found out today that they are not ATOL or ABTA protected which means if they go bust you loose your money.