Thanks flyboy for the welcome

I know it must seem I am moaning for no reason.
I only found myself here to find out if I had just been unlucky with three faulty boxes. As it turns out , now having read a lot of the posts on here I can see they are not faulty its just the way they are. I will perhaps have to spend a lot more time getting to understand how the box works, not relying so much on the EPG and setting more manual recordings and not expecting too much.
I hope you are right that once the 10 months 3weeks and 3 days are up of my contract I will be happy to keep VM, in the meantime I will just whistle a happy tune