Quote:
Originally Posted by djb61
I've seen a few posts here regarding 20MB now costing less than £37pm, today however I got my bill and am still being charged at £37pm, is this right?
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20MB is £20 per month if you have a VM landline
http://allyours.virginmedia.com/webs...uct.do?id=3246.
Your situation isn't greatly different to my own if you read
http://www.cableforum.co.uk/board/12...ying-20-p.html
The bottom line is that you
are being ripped off. I called customer retentions and they were less than helpful to me, so I ended up cancelling all the services I have with them.
I'd suggest that you do actually call them, but make a list of exactly what your expectations are. If they will not play ball then cancel. You can either rejoin as a new customer and get the benefits (as someone already suggested) or you can simply go elsewhere and they lose. A BT landline will probably be cheaper, O2's broadband is a lot cheaper and if you want a TV package, Sky is cheaper and more flexible.
Watch out for them lying about your contractual obligations to them as well, they seem to have assumed penchant for that.