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max2009 · 07-10-2009, 06:24

About a week ago, my virgin media modem was faulty (ready light flashing), and so a technician changed my modem. I was told the internal system used to register/activate the modem was down and I would have to call later to register it. I've done this, but now I'm told there is an internal fault in the VM software causing the old modem to be still registered and the new one to fail registration.

I'm calling everyday to find out if this has been repaired, but I'm told to wait, as engineers are working on this fault.

I'm wondering if anyone has come accross this fault before and found a resolution. Sometimes there are simple tricks/solutions that can remedy a complicated problem.

Thanks in advance for your comments!

---------- Post added at 06:24 ---------- Previous post was at 06:19 ----------

Forgot to mention that when I try to access internet, I get the "please click here to activate broadband message", and when I click I get the "You have landed here because we have not recognised your system..." and I get choice of a VM logo and an NTL logo. If I click there it tells me to call support to register my modem.

07-10-2009, 06:24	#1
max2009 Inactive Join Date: Oct 2009 Posts: 6	Problems registering new VM modem About a week ago, my virgin media modem was faulty (ready light flashing), and so a technician changed my modem. I was told the internal system used to register/activate the modem was down and I would have to call later to register it. I've done this, but now I'm told there is an internal fault in the VM software causing the old modem to be still registered and the new one to fail registration. I'm calling everyday to find out if this has been repaired, but I'm told to wait, as engineers are working on this fault. I'm wondering if anyone has come accross this fault before and found a resolution. Sometimes there are simple tricks/solutions that can remedy a complicated problem. Thanks in advance for your comments! ---------- Post added at 06:24 ---------- Previous post was at 06:19 ---------- Forgot to mention that when I try to access internet, I get the "please click here to activate broadband message", and when I click I get the "You have landed here because we have not recognised your system..." and I get choice of a VM logo and an NTL logo. If I click there it tells me to call support to register my modem.